{"id":87169,"date":"2026-04-16T10:01:39","date_gmt":"2026-04-16T08:01:39","guid":{"rendered":"https:\/\/gomarco.com\/extensao-da-garantia\/"},"modified":"2026-05-19T15:20:17","modified_gmt":"2026-05-19T13:20:17","slug":"extensao-da-garantia","status":"publish","type":"page","link":"https:\/\/gomarco.com\/pt-pt\/extensao-da-garantia\/","title":{"rendered":"Extens\u00e3o da garantia"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_type=&#8221;expandable&#8221; text_align=&#8221;left&#8221; more_button_label=&#8221;Pulse aqu\u00ed para rellenar el formulario&#8221; less_button_label=&#8221;Introduce tus datos&#8221; button_position=&#8221;center&#8221; color=&#8221;#000000&#8243; hover_color=&#8221;#7a7a7a&#8221; el_class=&#8221;gomarco-custom-section-legal&#8221; css=&#8221;.vc_custom_1712915796348{padding-bottom: 60px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h5 style=\"text-align: center;\">Extens\u00e3o da garantia<\/h5>\n<p>[\/vc_column_text][vc_separator type=&#8221;normal&#8221; border_style=&#8221;&#8221;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f8335-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"8335\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/pt-pt\/wp-json\/wp\/v2\/pages\/87169#wpcf7-f8335-o1\" method=\"post\" class=\"wpcf7-form init default\" aria-label=\"Formulario de contacto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"8335\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f8335-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p>&nbsp;\n<\/p>\n<h4>Gracias por confiar en GOMARCO.\n<\/h4>\n<p>&nbsp;\n<\/p>\n<table>\n\t<tbody>\n\t\t<tr><img decoding=\"async\" style=\"width: 600px\" src=\"https:\/\/gomarco.com\/wp-content\/uploads\/garantia-simulacion-web-min.jpg\" alt=\"imagen\" \/>\n\t\t<\/tr>\n\t\t<tr>\n\t\t\t<p>Intoroduce el n\u00famero de identificaci\u00f3n de tu colch\u00f3n. Aparece junto al c\u00f3digo de barras\n\t\t\t<\/p>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"identificacion-colchon\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"identificacion-colchon\" \/><\/span>\n\t\t<\/tr>\n\t\t<tr>\n\t\t\t<p>Adjunte la foto de la factura o albar\u00e1n de la compra\n\t\t\t<\/p>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"comprobante-compra\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" accept=\".jpg,.jpeg,.pdf\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"comprobante-compra\" \/><\/span>\n\t\t<\/tr>\n\t\t<tr> Tipo de producto comprado\n <span class=\"wpcf7-form-control-wrap\" data-name=\"garantia\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"garantia\" value=\"Colch\u00f3n\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Colch\u00f3n<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"garantia\" value=\"Colch\u00f3n + base\" \/><span class=\"wpcf7-list-item-label\">Colch\u00f3n + base<\/span><\/span><\/span><\/span>\n\t\t<\/tr>\n\t\t<tr>\n\t\t\t<td>\n\t\t\t\t<p>&nbsp;\n\t\t\t\t<\/p>\n\t\t\t<\/td>\n\t\t<\/tr>\n\t\t<tr>\n\t\t\t<td>\n\t\t\t\t<p>&nbsp;\n\t\t\t\t<\/p>\n\t\t\t<\/td>\n\t\t<\/tr>\n\t\t<tr>\n\t\t\t<td>\n\t\t\t\t<p><label> Tu nombre<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n\t\t\t\t<\/p>\n\t\t\t<\/td>\n\t\t\t<td>\n\t\t\t\t<p><label> Tu correo electr\u00f3nico<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n\t\t\t\t<\/p>\n\t\t\t<\/td>\n\t\t\t<td>\n\t\t\t\t<p><label> Fecha de compra<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"fecha-compra\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"d\u00eda\/mes\/a\u00f1o\" type=\"text\" name=\"fecha-compra\" \/><\/span><\/label>\n\t\t\t\t<\/p>\n\t\t\t<\/td>\n\t\t<\/tr>\n\t\t<tr>\n\t\t\t<td>\n\t\t\t\t<p><label> C\u00f3digo Postal<span class=\"wpcf7-form-control-wrap\" data-name=\"cod-postal\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"cod-postal\" \/><\/span><\/label>\n\t\t\t\t<\/p>\n\t\t\t<\/td>\n\t\t\t<td>\n\t\t\t\t<p><label> Ciudad<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ciudad\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"ciudad\" \/><\/span><\/label>\n\t\t\t\t<\/p>\n\t\t\t<\/td>\n\t\t\t<td>\n\t\t\t\t<p><label> Pais<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Pais\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"Pais\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"Espa\u00f1a\">Espa\u00f1a<\/option><option value=\"Portugal\">Portugal<\/option><\/select><\/span><\/label>\n\t\t\t\t<\/p>\n\t\t\t<\/td>\n\t\t<\/tr>\n\t<\/tbody>\n<\/table>\n<tbody>\n\t<table>\n\t\t<tr>\n\t\t\t<td>\n\t\t\t\t<p>&nbsp;\n\t\t\t\t<\/p>\n\t\t\t<\/td>\n\t\t<\/tr>\n\t\t<tr>\n\t\t\t<td>\n\t\t\t\t<p>&nbsp;\n\t\t\t\t<\/p>\n\t\t\t<\/td>\n\t\t<\/tr>\n\t\t<tr>\n\t\t\t<td>\n\t\t\t\t<p><label> Modelo colch\u00f3n<span class=\"wpcf7-form-control-wrap\" data-name=\"modelo-colchon\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"modelo-colchon\" \/><\/span><\/label>\n\t\t\t\t<\/p>\n\t\t\t<\/td>\n\t\t\t<td>\n\t\t\t\t<p>Medidas del colch\u00f3n\n\t\t\t\t<\/p>\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"medidas\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"medidas\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"90x180\">90x180<\/option><option value=\"110x180\">110x180<\/option><option value=\"135x180\">135x180<\/option><option value=\"150x180\">150x180<\/option><option value=\"160x180\">160x180<\/option><option value=\"180x180\">180x180<\/option><option value=\"200x180\">200x180<\/option><option value=\"90x200\">90x200<\/option><option value=\"110x200\">110x200<\/option><option value=\"135x200\">135x200<\/option><option value=\"150x200\">150x200<\/option><option value=\"160x200\">160x200<\/option><option value=\"180x200\">180x200<\/option><option value=\"200x200\">200x200<\/option><\/select><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/td>\n\t\t<\/tr>\n\t\t<tr>\n\t\t\t<p>Adjunta la foto de etiqueta de tu producto\n\t\t\t<\/p>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"foto-etiqueta\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"foto-etiqueta\" \/><\/span>\n\t\t<\/tr>\n\t<\/table>\n\n\n\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n\n\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-accept\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"your-accept\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">He le\u00eddo y acepto la <a title=\"Pol\u00edtica de protecci\u00f3n de datos\" href=\"https:\/\/gomarco.com\/es\/privacidad\/\">Pol\u00edtica de protecci\u00f3n de datos<\/a>  y las <a title=\"Condiciones de uso\" href=\"https:\/\/gomarco.com\/es\/legal\/\">Condiciones de uso<\/a> de la p\u00e1gina web.<\/span><\/label><\/span><\/span><\/span>\n\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-accept-newsletter\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"your-accept-newsletter\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Deseo recibir comunicaciones comerciales relacionadas con los productos y servicios de COLCHONES GOMARCO<\/span><\/label><\/span><\/span><\/span>\n\t<font size=\"1\">\n\t\t<p style=\"line-height:10pt;\">Gomarco Descanso tiene como finalidad atender la solicitud tramitada y, en caso de consentimiento expreso, el env\u00edo de publicidad promociones, as\u00ed como comunicaciones relacionadas con la entidad. La legitimaci\u00f3n ser\u00e1 el consentimiento del interesado. No se comunicar\u00e1n datos. Tiene derecho a acceder, rectificar y suprimir los datos, as\u00ed como otros derechos, como se explica en la informaci\u00f3n adicional. Puede consultar m\u00e1s informaci\u00f3n <a title=\"Pol\u00edtica de protecci\u00f3n de datos\" href=\"https:\/\/gomarco.com\/es\/privacidad\/\">AQU\u00cd<\/a>\n\t\t<\/p>\n\t<\/font>\n<\/tbody><input type=\"text\" class=\"wpcf7_hp_field\" name=\"wpcf7_hp_field\" value=\"\" tabindex=\"-1\" autocomplete=\"off\" \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; background_animation=&#8221;none&#8221; css_animation=&#8221;&#8221; el_class=&#8221;gomarco-custom-section-legal&#8221; css=&#8221;.vc_custom_1617010960452{padding-bottom: 60px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<p style=\"text-align: justify;\">Obrigado por teres adquirido um dos nossos produtos GOMARCO. Queremos comprometer-nos com os nossos clientes e, por isso, gostar\u00edamos de oferecer uma garantia alargada. De acordo com a legisla\u00e7\u00e3o em vigor, todos os produtos t\u00eam uma garantia de 3 anos a partir do momento da compra. A GOMARCO solicita a todos os seus clientes que guardem em lugar seguro e tenham \u00e0 sua disposi\u00e7\u00e3o a fatura de compra e o recibo do produto, assim como as etiquetas ou qualquer outra documenta\u00e7\u00e3o que lhes seja entregue durante o processo de compra. Ser\u00e3o obrigat\u00f3rios para poder processar qualquer incidente com o produto.<\/p>\n<h4>Durante quanto tempo \u00e9 que a minha garantia \u00e9 prolongada?<\/h4>\n<p>Se tiveres comprado um dos nossos colch\u00f5es, a garantia ser\u00e1 prolongada por 2 anos a partir do fim da garantia obrigat\u00f3ria de 3 anos do produto, perfazendo um total de 5 anos de garantia prolongada.<br \/>\nEsta garantia alargada pode ser aplicada a qualquer artigo desta cole\u00e7\u00e3o, no prazo de 30 dias de calend\u00e1rio ap\u00f3s a compra do colch\u00e3o, e esta garantia ser\u00e1 alargada at\u00e9 5 anos a partir da data de compra do colch\u00e3o.<\/p>\n<h4>Quais s\u00e3o as condi\u00e7\u00f5es da garantia alargada?<\/h4>\n<p>Para que o processamento da garantia seja bem sucedido, deves ter em conta os seguintes pontos:<\/p>\n<ul>\n<li>Apresenta a fatura, o recibo ou a nota de entrega e o r\u00f3tulo do produto intactos e totalmente leg\u00edveis.<\/li>\n<li>Se tiveres comprado um colch\u00e3o e um estrado de molas, ambos devem aparecer na mesma fatura.<\/li>\n<li>Para beneficiar da garantia alargada, \u00e9 obrigat\u00f3rio preencher corretamente o formul\u00e1rio de garantia com os dados aut\u00eanticos da pessoa que efectua a compra.<\/li>\n<li>Os dados introduzidos no formul\u00e1rio ser\u00e3o verificados e devem estar corretos.<\/li>\n<li>A base estofada adquirida para prolongar a garantia at\u00e9 5 anos, deve pertencer \u00e0 marca Gomarco, bem como pertencer \u00e0 cole\u00e7\u00e3o inclu\u00edda na promo\u00e7\u00e3o de extens\u00e3o de garantia.<\/li>\n<\/ul>\n<h4>O que \u00e9 que a nossa garantia alargada cobre?<\/h4>\n<p>A garantia dos nossos produtos GOMARCO cobre a repara\u00e7\u00e3o ou substitui\u00e7\u00e3o do produto, apenas em caso de defeito de fabrico.<br \/>\nEsta repara\u00e7\u00e3o ou substitui\u00e7\u00e3o n\u00e3o altera o per\u00edodo de validade, que continua a decorrer a partir da data de compra original.<br \/>\nO aparecimento de marcas ou impress\u00f5es corporais no colch\u00e3o \u00e9 normal, \u00e9 um sinal de que as camadas de enchimento est\u00e3o adaptadas \u00e0 anatomia da pessoa que dorme.<\/p>\n<h4>O que \u00e9 que a garantia alargada exclui?<\/h4>\n<ul>\n<li>Deteriora\u00e7\u00e3o causada por utiliza\u00e7\u00e3o incorrecta<\/li>\n<li>Apresenta\u00e7\u00e3o do produto sem etiqueta e fatura<\/li>\n<li>Desgaste provocado pela utiliza\u00e7\u00e3o normal do colch\u00e3o, manchas, bolor ou humidade, rasg\u00f5es nos tecidos ou nas pegas, odores iniciais dos materiais (os colch\u00f5es novos podem libertar um certo odor durante os primeiros dias, mas este n\u00e3o \u00e9 prejudicial para a sa\u00fade e desaparece ap\u00f3s uma ventila\u00e7\u00e3o adequada).<\/li>\n<li>A garantia \u00e9 exclu\u00edda se a compra do colch\u00e3o n\u00e3o constar do recibo ou da fatura.<\/li>\n<li>Danos resultantes da utiliza\u00e7\u00e3o de uma base inadequada<\/li>\n<li>Danos no colch\u00e3o, tais como derrames de l\u00edquidos, queimaduras, agentes atmosf\u00e9ricos, armazenamento incorreto, etc., que n\u00e3o sejam da responsabilidade da GOMARCO.<\/li>\n<li>A garantia da GOMARCO est\u00e1 exclu\u00edda para os produtos que se encontrem em condi\u00e7\u00f5es n\u00e3o higi\u00e9nicas que impe\u00e7am a sua inspe\u00e7\u00e3o.<\/li>\n<li>A garantia alargada n\u00e3o ser\u00e1 aplicada se n\u00e3o for preenchida corretamente e com os dados verdadeiros da pessoa que compra o colch\u00e3o.<\/li>\n<li>A garantia n\u00e3o ser\u00e1 aplic\u00e1vel se n\u00e3o enviares uma fotografia da etiqueta do produto com o c\u00f3digo QR.<\/li>\n<li>A garantia n\u00e3o se aplica se o colch\u00e3o for comprado a um terceiro que n\u00e3o perten\u00e7a \u00e0 rede oficial de revendedores da GOMARCO.<\/li>\n<li>A garantia alargada n\u00e3o se aplica se o produto estiver fora do per\u00edodo de garantia alargada. A garantia come\u00e7a a contar a partir do momento da compra, independentemente da data em que o formul\u00e1rio de compra \u00e9 preenchido e completado.<\/li>\n<\/ul>\n<h4>Existe uma taxa de servi\u00e7o?<\/h4>\n<p>Durante os dois primeiros anos de garantia, o servi\u00e7o \u00e9 gratuito. Ap\u00f3s este per\u00edodo, o custo do servi\u00e7o dever\u00e1 ser consultado junto do ponto de venda onde o colch\u00e3o foi adquirido. Os custos de transporte, de repara\u00e7\u00e3o ou de substitui\u00e7\u00e3o dever\u00e3o ser avaliados por um profissional.[\/vc_column_text][\/vc_column][\/vc_row][vc_column][\/vc_column][vc_row row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; background_animation=&#8221;none&#8221; css_animation=&#8221;&#8221;][vc_column][vc_single_image image=&#8221;93280&#8243; img_size=&#8221;full&#8221; onclick=&#8221;custom_link&#8221; css=&#8221;&#8221; qode_css_animation=&#8221;&#8221; link=&#8221;\/es\/?page_id=8725&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_type=&#8221;expandable&#8221; text_align=&#8221;left&#8221; more_button_label=&#8221;Pulse aqu\u00ed para rellenar el formulario&#8221; less_button_label=&#8221;Introduce tus datos&#8221; button_position=&#8221;center&#8221; color=&#8221;#000000&#8243; hover_color=&#8221;#7a7a7a&#8221; el_class=&#8221;gomarco-custom-section-legal&#8221; css=&#8221;.vc_custom_1712915796348{padding-bottom: 60px !important;}&#8221;][vc_column][vc_column_text] Extens\u00e3o da garantia [\/vc_column_text][vc_separator type=&#8221;normal&#8221;&#8230;<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_joinchat":[],"footnotes":""},"class_list":["post-87169","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/gomarco.com\/pt-pt\/wp-json\/wp\/v2\/pages\/87169","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gomarco.com\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gomarco.com\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gomarco.com\/pt-pt\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/gomarco.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=87169"}],"version-history":[{"count":13,"href":"https:\/\/gomarco.com\/pt-pt\/wp-json\/wp\/v2\/pages\/87169\/revisions"}],"predecessor-version":[{"id":93312,"href":"https:\/\/gomarco.com\/pt-pt\/wp-json\/wp\/v2\/pages\/87169\/revisions\/93312"}],"wp:attachment":[{"href":"https:\/\/gomarco.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=87169"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}