Satisfaction guarantee

Have you purchased one of our products? Benefit from our satisfaction guarantee. You have 150 days to test your mattress.

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SATISFACTION GUARANTEE CONDITIONS

This guarantee allows the consumer to test an article of this collection for a period of time in their own home and if during this period they are not satisfied, they can exchange it for another mattress from the same collection that may be better suited to their needs. The trial period of the product begins to count from the delivery of the order and consists of 150 calendar days from the date of purchase invoice. After this time, the warranty will be invalidated. The Satisfaction Guarantee does not apply to special sizes. If the mattress that is withdrawn, presents an evident deterioration due to causes attributable to an inadequate use, presents stains of any type in the fabric, or bad state in general, it will not enter in this guarantee. This warranty is only applicable to the first purchase. It is recommended that the mattress be used with a hygienic protector and that it be returned in its original packaging. It will be mandatory that it is perfectly packed to avoid damage that would void the warranty. A charge of 100€ will be made for postage, packaging and administrative costs. This satisfaction guarantee is only valid for Spain and Portugal.

Warranty conditions per collection:

Suite Collection: The sizes included in this warranty are all those listed in the price list, with the exception of those of length 180 and special sizes that may be requested by the customer upon request.
Nucol Collection: The sizes included in this warranty are: 90*190, 90*200, 105*190, 135*190, 140*190, 150*190, 150*200, 160*200, 180*200 and 200*200.
Microsac Collection: The sizes included in this warranty are: 90*190,90*200,105*190,135*190,140*190,150*190,150*200,160*200,180*200 and 200*200.
Alma Natura Collection: The sizes included in this warranty are: 90*190,90*200,105*190,135*190,140*190,150*190,150*200,160*200,180*200 and 200*200.