Extended warranty

Thank you for purchasing one of our GOMARCO products. We want to commit ourselves to our customers and therefore we want to offer an extended warranty. According to the established law all products have 3 years warranty from the moment of purchase. From GOMARCO, we require every customer to keep in a safe place and have at their disposal the purchase invoice and the ticket of the product as well as labels or any other documentation that is delivered during the purchase process. They will be obligatory to be able to process any incidence in the product.

How long will my warranty be extended?

If you have purchased one of our mattresses, the warranty will be extended by 2 years from the time the mandatory 3-year product warranty ends, for a total of 5 years of extended warranty.
This extended warranty may be applied to any item in this collection within 30 calendar days of the purchase of the mattress, and this warranty will be extended to 5 years from the date of purchase of the mattress.

What are the conditions of the extended warranty?

The following points must be taken into account in order to process the warranty in a satisfactory manner:

• Have the invoice, receipt or delivery note of the purchase and the product label intact and fully legible.
• If you have purchased a mattress and box spring, both should appear on the same invoice.
• To benefit from the extended warranty it is mandatory to have filled in the warranty form correctly and with the authentic data of the person making the purchase.
• The data entered in the form will be checked and must be correct.
• The upholstered base purchased to extend the warranty up to 5 years, must belong to the Gomarco brand, as well as belong to the collection included in the extended warranty promotion.

What does our extended warranty cover?

The warranty of our GOMARCO products covers the repair or replacement of the product, only in case of manufacturing defect.
Such repair or replacement will not alter the validity period, which will continue to run from the original date of purchase.
The appearance of body marks or imprints on the mattress are normal, they are indications that the padded layers are adapted to the anatomy of the sleeper.

What does the extended warranty exclude?

• Deterioration due to misuse
• Presentation of the product without label and invoice
• Wear and tear caused by normal use of the mattress, stains, mildew or humidity, broken fabrics or handles, initial odors of the materials (new mattresses may give off a certain odor during the first few days, this is not harmful to health and disappears after proper ventilation).
• The warranty is excluded if the purchase of the mattress does not appear on the receipt or invoice.
• Damage resulting from the use of an unsuitable base
• Damage to the mattress not attributable to GOMARCO, such as liquid spills, burns, atmospheric agents, improper storage.
• GOMARCO’s warranty is excluded on products that are in unhygienic conditions that prevent their inspection.
• The extended warranty will not be applied if it is not properly filled out and with the truthful data of the person buying the mattress.
• Warranty will not apply if no photo of the product label with QR code is submitted
• The warranty will not apply if the mattress is purchased from a third party that does not belong to GOMARCO’s official distributor network.
• The extended warranty will not apply if the product is outside the extended warranty period. The warranty starts from the time of purchase, regardless of when the purchase form is filled out and completed.

Is there any cost for technical service?

During the first two years of warranty, the technical service is free of charge. After this time, the cost of the technical service will have to be consulted with the point of sale where the mattress was purchased. The costs of transport, repair or replacement will have to be assessed by a professional.